FAQs
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We provide a straightforward way for you to book, schedule, and manage all of your cleaning appointments through our online system. All of our employees are bonded and insured and trained to clean every item on our comprehensive checklist.
No, but feel free to be around when we do clean. When you make a booking, you will be prompted to give us entry instructions. We will remind you of these instructions by email 24 hours before your scheduled cleaning. If we can’t get in or you are not home when you said, you will be charged a $50 lockout fee.
Our cleaner/s will arrive within an hour from the beginning of your appointment window. For example, if you book an appointment from 9 to 10 AM, they will arrive by 10 AM. Of course, the cleaners will stay until they are finished.
We ask that you take a few minutes to pick up any personal clothing, toys, and other household items. The fewer items the cleaner has to pick up, the more he or she can concentrate on the actual cleaning. If we find that we spend a lot of time decluttering your home each time, we will contact you to ask you to start preparing for your cleaning visits or we will need to charge you for the extra time that we spend doing it for you.
Yes, DLL is insured and bonded. If you have an object that is damaged, please notify us within 24 hours of completing the appointment, either by email or phone.
We ask that you take a few minutes to pick up any personal clothing, toys, and other household items. The fewer items the cleaner has to pick up, the more he or she can concentrate on the actual cleaning. If we find that we spend a lot of time decluttering your home each time, we will contact you to ask you to start preparing for your cleaning visits or we will need to charge you for the extra time that we spend doing it for you.
FAQs
No. You have to count all extra rooms like a bedroom, except for the kitchen and living room. (e.g., dining room, office, etc.). If you want to include the basement, you must count every room.
We provide all the equipment, EXCEPT:
If you think that we will need any of these items, please provide them to us or leave them out for our staff with directions on their usage.
We are going to charge $10 if you don´t have at least six microfiber towels. The cleaner is going to leave 8 new microfiber towels for you.
We will create a customized post-construction cleaning plan for you. Contact us by email (info@broomboxservices.com ) or phone((778) 863-8245) to set this up and receive pricing information.
Yes. Please leave these special instructions when you book your appointment online. If we have any questions, we will contact you. If you feel that we did not follow your instructions or request, please give us feedback in the survey that you will receive right after the cleaning is completed. We will get in touch with you promptly to resolve the issue.
We clean both depending on your preference.
Many customers give us a key for after-hours cleaning, so we clean without disrupting your work. BSS will coordinate all necessary documentation with your building Manager.
We come with a full assortment of equipment and supplies, such as vacuums, dry mops, squeegees, and buckets.
We provide all the equipment, EXCEPT:
Our Quality Control Manager normally joins the cleaning crew on their first clean and follows up periodically, by email and in person, to ensure we are providing the quality cleaning that you will come to expect from us.
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We use natural and eco-friendly cleaning products and have a customer satisfaction guarantee.
